Returns & Exchanges
At Creative Memories, we want you to be completely satisfied with your home decor and memory-keeping supplies. If a product doesn't meet your expectations, you can return or exchange it within 30 days of purchase.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Carefully place the unused items in their original packaging, ensuring all protective layers are intact to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing